At Xcel Wetsuits, we are committed to your satisfaction. If you are not completely happy with your purchase, we offer a hassle-free 30-day return policy for most items. Please read the following guidelines to ensure a smooth return process:
- You may return most products within 30 days of purchase for a full refund or exchange.
2. Conditions for Returns:
- Items must be in their original condition with all tags, labels, and packaging intact.
- Products must be unused, unwashed, and free from any signs of wear or damage.
- Return items should be accompanied by the original purchase receipt or order confirmation.
3. Initiate the Return:
- To begin the return process, please contact our customer support team at firstname.lastname@example.org or 07 5613 1877.
- You will receive instructions on how to return your item, including the return address.
4. Return Shipping:
- Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.
- We recommend using a trackable and insured shipping method to ensure your return is received safely.
5. Inspection and Refund:
- Upon receiving your return, our team will inspect the item to ensure it meets the return conditions.
- Once the return is approved, we will issue your refund to the original payment method, typically within 5-10 business days.
- If you wish to exchange an item for a different size or color, please contact our customer support team. We will assist you in the exchange process.
- Some items, such as, gift cards, are not eligible for returns.
8. Customer Service:
- If you have any questions or concerns regarding the return process, please do not hesitate to reach out to our dedicated customer support team. We are here to help.
Our 30-day return policy is designed to provide you with peace of mind and confidence in your purchases. We want your shopping experience at [Your Website Name] to be enjoyable and risk-free. Thank you for choosing us for your shopping needs!
Please note that this returns policy is subject to change, and the version available on our website will always be the most up-to-date.