Xcel Warranty/Repair Claim | Xcel Wetsuits
Warranty claims are for product being sent to Xcel for repair.
At Xcel we pride ourselves on the highest quality construction and fit. The following warranties apply per product category, under normal recreational use and proper care, on materials and workmanship from the original purchase date:
Wetsuits: 1 YEAR from original purchase date.
UV, Accessories, Apparel: 3 MONTHS from original purchase date.
Xcel is the only party authorized to determine warranty eligibility. Submitting a warranty claim does not guarantee repair or replacement. Product sent to us for warranty will be evaluated repair (or replacement) at Xcel's sole discretion.
The following circumstances will not be covered under warranty:
- Warranty claim requests without valid proof of purchase, or purchases from non authorised Xcel dealers.
- Repairs, or alterations, to any area of the product done or attempted by anyone other than an authorized Xcel repair facility.
- Products classified as seconds, samples, or used.
- Damage from sunlight, chlorine, improper recreational use or care, or any damage beyond the product's natural life expectancy. (A wetsuit's natural life expectancy is 3 years.)
- UV, Accessories, and/or Apparel products over 3 months from date of purchase.
Repaired or replaced products are covered for the remainder of the original warranty.